July 23, 2020 – As we navigate the evolving situation with COVID-19, our priority at the YWCA is to support Bow Valley community members in vulnerable times.

Our core programs continue to operate, though due to an increase in demand, our capacity to support may be limited.

Available Services at YWCA Banff:

• Emergency Shelter – shelter spaces for people of any gender fleeing domestic or sexual violence

• Domestic and Sexual Violence Outreach – supportive counselling and information for anyone who has experienced or been impacted by domestic or sexual violence

• Project Home – short-term housing options with crisis support for Bow Valley residents

• Affordable Housing Residence – longer-term permanent residence

YWCA Contact Information:



If your immediate safety is at risk, please call 9-1-1.


  • Isolation Rooms: The YWCA is working with the Town of Banff to provide a limited number of safe isolation rooms for community residents.


Isolation Space Information:

Contact the Emergency Coordination Centre (ECC):



Mask Policy – For Your Safety and Ours

The health and wellness of the people who live and work in our facilities remains our top priority. As part of our enhanced measures to reduce and contain the spread of COVID-19, effective July 20th, 2020, YWCA Banff now requires that all staff, residents and visitors wear a surgical or cloth mask on YWCA property, when entering YWCA buildings, and maintain mask wearing in all public or common areas of the facility at all times.

This policy applies to all YWCA staff, residents, clients, day users, contractors and visitors, with exception to children under the age of 2 and individuals who are unable to wear masks for health reasons. Proof of inability to wear a mask will not be required. 

What is considered a mask?
“Mask” means: a cloth mask, medical mask, disposable mask or other face coverings, (e.g., bandana, a scarf or cloth), for filtering respiratory droplets, that securely covers the nose, mouth, and chin and is in contact with the surrounding face without gapping.

How do masks work?
Wearing a mask helps to trap COVID-19 and protects people who are around you. Since some people who are infected with COVID-19 may have the virus and not know it, whenever people are going out and might come into close contact with other people, they should wear a mask. When other people wear a mask, they are helping to protect you as well. 

Wearing a mask should not replace other protective measures including physical distancing, hand washing, not touching your eyes, nose or mouth with unwashed hands and self-monitoring for COVID-19 symptoms.

For more information, visit alberta.ca/masks

To stay updated on how we are supporting our community during the pandemic, we encourage you to check our website and our TwitterFacebook, and Instagram feeds.

Thank you for your understanding as we respond to these changing times.


YWCA Banff  is supported by the Government of Canada’s Emergency Community Support Fund and Community Foundations of Canada



Click here for important updates regarding COVID-19 and YWCA Banff Hotel